RETURNS & REFUNDS POLICY
Thank you very much for your purchase at Smita Debnath Photography. However, if you are not completely satisfied with it for any reason, you can return it to us for a full refund within 14 days of receiving your order.
Please note that photographs can look slightly different on screen and on print as light reflects differently on a digital screen and on paper.
RETURNS POLICY
Returned item(s) must comply with our Returns Policy:
Please make sure that item(s) is in new or unused condition, including all original packaging and documents provided with it.
Sale items and items purchased with promo codes are not accepted for returns.
Custom printed items are not available for returns.
Buyer is responsible for return shipping costs.
Smita Debnath Photography is not responsible if the returned package is lost in transit or damaged in the mail.
Please take care when opening your purchases and return them in the same condition you received them. Unfortunately, returns that do not meet our policy will not be accepted and will be sent back to you.
RETURN PROCESS
Returning an item is simple, please contact us, and let us know your name, order number, item(s) to be returned. We will get in touch within 24 hours to suggest you the next steps. Please allow up to 2 business days for your return to be processed.
REFUND PROCESS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
APPROVED ITEM(S)
If the item(s) is approved, your refund will then be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
LATE OR MISSING REFUNDS(IF APPLICABLE)
If you haven’t received a refund yet, please first double check your bank account, then contact your credit card company, as it may take some time before your refund is officially issued.
Next please contact your bank. Time may vary depends on different banks.
If you’ve done all of this and you still have not received your refund yet, please contact us.